Customer Satisfaction & Needs 2025:Insights for the future of digital reporting
How satisfied are our customers with our platforms – and what do companies expect for the future? Our latest analysis provides exciting insights: high satisfaction levels, valuable suggestions for improvement, and clear trends shaping the future of reporting.
Why customer satisfaction matters to us
As a provider of platforms for digital financial and ESG reports, customer satisfaction is our most important success factor. That’s why we regularly conduct surveys and analyses to understand how our customers experience our platforms ns.wow and ns.publish, as well as our support and collaboration.
Results of the Customer Satisfaction Survey
The latest survey paints a positive overall picture:
- High satisfaction: The vast majority rate our solution very positively.
- Project management as a key strength: Our close, personal support and organization during reporting projects are particularly appreciated.
- Focus on user-friendliness: Creating reports and managing content are rated well, with potential for even more intuitive use.
- High willingness to recommend: Many customers would recommend us – a strong sign of trust.
These responses confirm our commitment to continuously aligning technology and service with quality and usability.
Feedback that drives us forward
Alongside the positive feedback, we received valuable input for further improvement:
- More autonomy: Extended configuration options for greater flexibility.
- Transparency: Even clearer insights into project progress and technical updates.
We have already begun implementing measures to address these wishes.
Customer feedback is a key part of our product development. It helps us focus improvements exactly where they matter most.Rolf Traber, CTO
Needs analysis: What customers and prospects expect
Our analysis highlights three main focus areas:
- Version control and API interfaces are top priorities.
- Audit-proof documentation is a must-have.
- A private cloud in Europe instead of US-based clouds is a strong requirement.
- AI-assisted features for report creation are becoming increasingly relevant.
- Autonomy in report creation without external support is a key topic.
- Efficient reuse of content and templates, especially for ESG reports, is a central need.
These insights flow directly into our product roadmap – ensuring our platforms not only perform today but are ready for tomorrow’s demands.
Conclusion
Satisfaction is not a destination – it’s a process. The results show that we’re on the right path and continue to evolve.
A heartfelt thank-you to everyone who shared their experiences and expectations with us. Together, we’re shaping the future of digital reporting.
ns.wow
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